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Our ability to provide fanatical customer support is paramount to Perceptive
Sites' mission. We believe that all customer questions and requests should
be acknowledged and addressed promptly. We utilize a variety of channels
of communication to achieve this:
Often used for issues that are not extremely time sensitive. Provides
for a time-stamped record of your request and enables us to handle issues
outside of regular business hours. Email turnaround time depends on the
priority level that is assigned, but ranges from 1 - 24 hours.
Our toll-free support line gives you direct access to help and is best
used for more complex issues that require detailed explanation or any
issue that requires expedicious response.
Our support portal offers a host of electronic documentation on our content
management application. We can also develop client-specific documentation
for custom programmed applications.
Training and on-site support is available for all of our clients. Group
sessions can be very effective for our content management application.
We support our clients throughout the entire relationship: before, during,
and after site launch. All of our contracts include a detailed Service
Level Agreement (SLA) and we welcome the opportunity to discuss this with
you while request a proposal from us. We also offer all of our clients
the opportunity to schedule a regular bi-weekly conference call so that
issues and needs can be addressed during an ongoing basis, and so that
Perceptive Sites can stay on top of client needs as they change.
Clients which have purchased licenses for our PS Modules content management
system have access to a number of electronic documents and resources which
help support each individual module and the content management system
as a whole. Here are just a few of the support and account management
features that we offer our clients:
PS Modules - Administration Manual
General FAQs
Module Specific FAQs
On-site Training
Off-site Virtual Training
Web Enabled Conference Calls
Online Support Portal
Online Account Dashboard
Online Bill Payment
Automated Monthly Bill Payment
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